FAQ
Features
1- What is your MOQ (Minimum Order Quantity)?
For in-stock items, minimum order quantities (MOQ) range from 50-100 pieces, allowing for mixed colors and designs based on product selection.
Custom orders require 500-1000 pieces per style, with the option to combine 2-3 colors.
Please note that larger order volumes correlate with more competitive pricing.
2- How long do I have to wait for a quote?
We have baby product expert to deal with your inquiry, after receiving your inquiry, our team will send you a quote within 1 working day.
3- what is your production capacity?
The production capacity depends on what the nappy bag looks like, Currently, we produce over 100,000 pieces per month for normal nappy bag designs.
4- Would it be possible to make an appointment or have a visit?
you are most welcome. Our headquarter is located in the city of Hangzhou, about 1 hours high speed railway from shanghai.
5- How to order?
Upon your approval of our samples and pricing, we will issue a proforma invoice detailing all aspects of the order. A 30% deposit is required to initiate production.
Production commences immediately upon receipt of the deposit. The remaining 70% balance is due prior to shipment. Delivery will be arranged once full payment is confirmed in our account. here is the detailed process for custom a diaper bag.
6- What is our policy regarding damaged or broken products?
As a trusted diaper bag supplier ,Wonder takes utmost care to ensure secure packaging and delivery of your products. However, in the unlikely event of damage, please document the issue with photographs and notify us immediately.
Upon receipt of visual evidence and your detailed report, Wonder will promptly investigate and resolve the matter. Photographic documentation is crucial for efficient problem resolution and to ensure customer satisfaction.
Samples & Development
1- How long is the sample lead time?
7-10 days after detailes are confirmed
2- Do you always have new design models to give me some new ideas?
Yes, we have our R&D and Design Department for new creative designs, usually we Launch New Designs Every Month, so do not subscribe our page and get the newest update.
3- Can I have a sample?
Certainly. We offer two types of samples:
- Stock samples: Available for most designs showcased on our website.
- Customized samples: Tailored to your specifications (branding, materials, colors, sizes, etc.).
Sample Policy:
- Stock samples: Complimentary with orders. Initial sample fee refundable upon order placement.
- Customized samples: $100 per piece.
Shipping costs (approximately $30, varies by destination) apply to all sample requests.
We’ll gladly refund the sample fee for stock items once an order is placed, effectively making these samples free of charge when included with a purchase.
Orders & Shipping
1- What payment method do you accept?
100% L/C at sight.
TT. (telegraphic transfer): 30% deposit and 70% balance before shipment.
2- What is the leading time for mass production?
Production lead time is contingent upon specific order requirements. Typically, our standard manufacturing cycle spans approximately 30-45 days from order confirmation to completion.
3- What shipping and delivery options are available?
We offer a comprehensive range of international shipping methods to accommodate various client needs:
• EXW (Ex Works): Available for all destinations
• FOB (Free On Board): Available for all destinations
• CIF (Cost, Insurance, and Freight): Available for most countries
• DDP (Delivered Duty Paid): Available for select countries
• DDU (Delivered Duty Unpaid): Available for select countries
Our flexibility in shipping terms allows us to tailor logistics solutions to meet specific client requirements and comply with international trade regulations. Please consult with our sales team for detailed information on shipping options for your particular destination.
We also provide End to End Business Management service if you have any problem on import the order.
4- What are your shipping methods and how long do they take?
We typically offer three shipping methods:
Air freight: 7-10 days
Rail freight: 25-35 days
Sea freight: approximately 35-60 days
The actual delivery time may vary depending on your specific destination. We usually recommend the most suitable shipping method based on your order details and delivery requirements.
If you have a preferred shipping method or a specific delivery timeline, please let us know, and we’ll do our best to accommodate your needs. you can also check the introduction about our End to End Business Management service.
5- Are you open to third-party quality inspections for our orders?
Yes, for sure! they are welcomed!
6- How are the products packaged?
Typically, one piece per polybag, with a proper quantity in each export carton. Customized packaging solutions are also available upon request.
Quality & Warranty
1- How do you ensure the sustainability of your products?
Our diaper bags are produced in compliance with quality standards and undergo testing to meet requirements like CPC, CA65, and EN71. We also welcome third-party quality inspections and testing. you can know more about our quality control system.
2- Can you test the materials' properties?
yes, prior to accepting raw materials into our inventory, we require suppliers to provide certificates of analysis detailing the composition and concentration of the materials. This is to ensure compliance with the chemical requirements specified in standards such as CPC, CA65, and EN71. Additionally, we conduct in-house laboratory testing on the physical performance characteristics, such as colorfastness and tensile strength, of the raw materials. Only those that meet our stringent quality criteria are permitted to enter our raw material warehouse and proceed to the production stage.
3- What is your quality warranty terms?
For in-stock/ready-to-ship nappy bags, we provide a full refund for any defective products (e.g., broken, soiled, or incorrectly shipped).
For custom diaper bags, the refund policy is based on the order quantity and the pre-agreed quality standards. If the number of defective items exceeds 0.5-1% of the total order quantity, we will provide a refund in accordance with the established quality agreement.
4- What are your lead time and delivery guarantees?
We are committed to providing reliable delivery times for all orders. Our production and shipping schedules are carefully planned in advance to ensure timely fulfillment.
For all orders, we will provide you with a confirmed delivery date upfront. Then, approximately 7 days prior to the scheduled delivery, we will proactively update you on the current status of your order.
In the event of any unforeseen delays, we will offer expedited shipping options at no additional cost to ensure your order reaches you as quickly as possible.